Mobile Banking
Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your mobile device capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations. Also, on the downloadable mobile banking application, you may have the option to deposit checks.
-
Go to https://ole.renasant.online-banking-services.com/onlineEnrollment/?fiIdent=RNST#!/sb-enrollment to enroll and begin using Renasant mobile Web.
- Activation Code - Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile device and follow the activation instructions.
- Device Enrollment - If enabled, you may enroll via the device. Please refer to the Device Enrollment Section within these FAQs.
At the time of activation, a "cookie" is stored on your device which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your device. If you would like to reactivate and text banking is enabled on your device, text R or RECOVER to 79680.
Ensure your device's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.
To navigate, access the menu and choose an option.
Mobile Banking is supported on most devices with a mobile Web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone and Android.
- For iPhone or iPad:
- Navigate to the App Store
- Search for Renasant Bank
- Select "Install" to download the application
-
For Android:
- Navigate to the Google Play Store
- Search for Renasant Bank
- Select "Install" to download the application
Mobile Check Deposit
Customers who have a Personal/Interest Checking, Savings, or Money Market account are eligible for the Mobile Check Deposit service if they are qualified for the service.
In most cases, eligible accounts will automatically be signed up for Mobile RDC. If you have an eligible account that has not been enabled, please call us at 1-877-367-5371 for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile Check Deposit service.
Most domestic checks may be processed through Mobile RDC. We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through Mobile Check Deposit.
Yes. You may use the service to deposit items according to the limits specified in the Terms & Conditions section. Any items presented in excess of the limits will be denied at our discretion.
Yes. During the deposit process, you will be required to photograph the front and back of your check.
You should sign your check with the following endorsement:
- For Mobile Deposit Only At Renasant Bank
- Signatures of all Payees
You will receive a notification by e-mail when your deposit has been received.
When your deposit is processed, you will receive a second e-mail notification on the status of your deposit. This e-mail will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
Deposits may be made with Mobile RDC at any time. If your deposit is approved before our daily cutoff time, your deposit will post to your account on the next business day. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions document for more information.
The cutoff time for Mobile Deposits is 6:00 PM CT daily. Approved deposits will be available the next business day unless a Reg CC hold is placed on the funds..
You may photograph multiple checks in the same mobile banking session; however you may only photograph one check per deposit.
You have the option to retake photographs of the check before submitting or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take or mail your deposit to Renasant Bank for processing.
No, keep the check for 5 business days. Afterwards, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
Yes. You may view your transaction history in Mobile Banking after it has posted to your account.
No, at this time the Mobile Check Deposit functionality cannot be used to initially fund a new account.
No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.
If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through the Mobile Check Deposit service.
If a deposit is returned, please do not re-deposit the check with the Check Deposit functionality. You will receive written communication from Renasant Bank through the US Postal Service if a deposit is returned.
For additional assistance, please call 1-877-367-5371.
Your mobile devices must have an appropriate data plan and/or Wi-Fi connectivity that allows the transmission of data over the internet.
Device Enrollment
Device enrollment allows the user to register for Mobile Banking using their mobile device, instead of a personal computer. This added convenience means that users may register their device while on-the-go.
Device enrollment validates the user's banking relationship by asking the user to provide their credentials and mobile telephone number.
Yes. Your User ID, password and mobile telephone number will be used to enroll you in Mobile Banking. If you are not enrolled in Online Banking, please proceed to Renasantbank.com to register for Online Banking first.
Users may enroll for both the Web/browser-based version of Mobile Banking as well as the downloadable applications. SMS/Text for Mobile Banking must be enrolled from the Mobile Banking Center within Renasant Bank's Online Banking System using a personal computer. Click on the "Activate Now" link for SMS and follow the instructions presented on the screen.
Your User ID is the same as the User ID you established for Online Banking.
Yes. You must agree to the Terms and Conditions in order to use Mobile Banking..
Your Password is the same as the Password you established for Online Banking.
Please contact Renasant Bank at 1-877-367-5371 to have your password reset.
When you use a non-phone device, such as tablets and MP3 players that are Internet-enabled and a phone number is requested, enter a phone number you can easily remember, such as your home phone or office phone.
Mobile Bill Pay
Mobile Bill Pay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service on your Online Banking account. You may pay bills using your mobile device while on-the-go, anytime, anywhere.
You enroll for Bill Pay through your Internet (Online) Banking account. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for, both, Internet (Online) Banking and Bill Pay before you may use Mobile Banking and Mobile Bill Pay.
Mobile Bill Pay is available on the web/browser and downloadable application modes. It is not available through the SMS/Text mode.
To pay a bill, select the "Bill Pay" option from the main menu, then select "Pay Bill". A simple flow guides you through choosing the payee, the payment account, send or due date and amount. Then you may enter an optional memo.
Only you may create and authorize a payment. Depending on the Payee's capabilities, payments are issued via paper checks or electronically. Both payment forms include remittance information to ensure your Payee may credit your account.
The payment date is shown in Online Banking for each payee once the payment is scheduled.
No. You must add Payees through the Online Banking website.
You may manage your Payees, including deactivation by logging onto the Online Banking website and accessing the list of Payees.
To cancel a payment, select the "Bill Pay" option from the main menu, then select "Scheduled". The system will respond with a list of payments currently scheduled and unpaid. Choose, from this list, the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment". The system will ask you to confirm that you wish to cancel the payment.
To view previously paid bills, select the "Bill Pay" option from the main menu and then select "Recent". Your display will refresh with a list of completed bill payments in a summary format. Select an item to see the payment's details.
If you have an issue with a bill or a specific item on the bill, contact the Renasant Bank at 1-877-367-5371. Remember, you may pay whatever amount you desire in Bill Pay while you are disputing any item.
For more information and Frequently Asked Questions, please visit the Help section on Renasant Bank's Online Banking website.
Troubleshooting
Activation codes expire after a specific period of time. If you need a new one, return to the Mobile Banking Center in Online Banking to request a new activation code.
If you get a new mobile device or change phone numbers, be sure to update your phone number in Online Banking and update your mobile device profile in the Mobile Banking Center. Remove your old device and enroll your new device.
Yes. Simply enroll the number in Online Banking.
At the time of activation a "cookie" is stored on your device which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier or device manufacturer for cookie support information. If you would like to reactivate, text R or RECOVER to 79680. If Renasant Bank supports enrollment on your mobile device, you will not need to provide an activation code. However, you may be asked to enroll again due to issues with cookies.